Chiropractic Patient Experience Best Practices


Reading Time: 3 minutes

Research shows that 77% of patients are happy with chiropractic care and find it effective. While offering high-quality services can boost patient satisfaction, you must streamline other processes. It’s also vital to ensure transparency in operation.

Boosting experiences will help you retain more patients, and you can grow your practice with referrals and recommendations. This measure also reduces complaints and simplifies management.

Are you wondering how to ensure that patients are happy with their provided chiropractic care? Read on to discover patient experience best practices.

Simplify Intakes and Booking Appointments

Filling out intake forms is frustrating for new patients who want to enroll in your care plans. Many repeat patients find booking sessions via call or coming to your office to be inconvenient.

Simplifying these processes is among the most effective patient experience best practices. Use a software solution that offers online intake forms. Send these to patients interested in your services. You can also embed them on your social media profiles or website as downloads.

These measures will enable new patients to provide you with all the information needed for the first session in advance. They also won’t have to sit in the waiting room for an extended period to fill out paperwork.

Getting a suitable practice management solution can help you ease appointment booking. An ideal tool should enable patients to identify available time slots and book a session and choose the services that they want.

Simplifying intakes and booking appointments makes your services convenient. It also shows that you value your patient’s time, which can boost satisfaction.

Ensure That You Meet Patient’s Needs

Patients’ varying needs will require offering exceptional chiropractic care. It’s tough to meet health goals if you use generic care plans. This issue also complicates tracking treatment outcomes and improving them.

Before creating care plans, consult your patients. During this process, find out the issues that they want to address with your services. Identify the therapies that may benefit them based on their conditions. You may then use the gathered information to develop care plans.

Another way to address patients’ needs is by creating flexible care plans. Offer several subscription programs and price them fairly. Allow patients to change their plans based on their health progress.

Since tracking subscription-based plans can be time consuming, use a software solution. The right tool will also enable you to automate payments. This measure avoids sending patients back if they come in for a session before renewing a care plan. It also prevents them from lining up at your front desk before an appointment.

Using software to review your care plans will help you assess their effectiveness. You can then make the necessary changes to boost patient experiences. Another way to offer satisfactory services is by improving patient communication.

Allow Patients to Pay with Cash

Chiropractic patients may want to pay with cash for many reasons, including:

  • Lacking a compatible insurance provider
  • Avoiding the risk of insurance fraud
  • Avoiding filling out insurance paperwork

Allowing your patient to pay for chiropractic care with cash can boost experiences. It also allows you to embrace all patients in your practice and avoid negative reviews.

While running a cash-based practice can keep patients happy, it can be challenging. Employees might need to repeatedly ask patients for their card information, and patients must line up after sessions to pay and get receipts.

Streamline chiropractic payments by getting the right solution. A tool like CHIROSPRING can also help you track billing. You can even send payment receipts to patients for transparency.

Other ways that you can simplify cash payments and boost patient experience with this tool are:

  • Storing cards on file
  • Automatically billing patients
  • Integrating accounting solutions
  • Streamlining account reconciliation

Accepting cash payments can give skeptical patients peace of mind about insurance fraud. It also allows you to build trust and solid relationships. These aspects reduce the chances of patients shifting to competitors.

Organize Your Work

Failing to plan your work will affect the quality of your chiropractic care. It may also frustrate your patients and sabotage your efforts to boost satisfaction.

Improve patient experiences by planning your activities. Prepare for each appointment in advance to reduce the time spent reviewing files. Use a practice management tool that enables you to centralize patients’ records.

Managing a chiropractic practice with many patients can be confusing. If you don’t track your team’s work, you may fail to offer seamless experiences.

Organize the workflow by getting a tool that enables you to assign tasks. Use the solution to track activities and ensure that you deliver timely services.

These measures will simplify handling multiple patients. You can also improve your team’s productivity and efficiency. Ultimately, these strategies will boost the patient experience and enable you to offer reliable services.

Leverage Patient Experience Best Practices with CHIROSPRING

Embracing patient experience best practices will ease operation. Likewise, it allows your facility to grow by staying ahead of competitors.

CHIROSPRING offers the solutions needed to boost patient experiences. The software will simplify billing, intakes, and booking appointments. It also enables your team to provide high-quality care.

CHIROSPRING is an all-in-one practice management and EHR system built specifically for chiropractors to help them regain face-time with patients, spend less time on back-office tasks, maintain a limited staff, and save operational costs.

To see how CHIROSPRING can help you simplify how you manage your practice, reach out to one of our specialists today!

Share this insight